Return Policy
We do take product returns. We understand that you may not have gotten just the right color or size, and we don't want you to regret any purchase from Chimaoweavers/Centinela. We will return your money, when we receive the returned product in new, saleable condition. We will not take returns on any pieces that are dirty or damaged, or more than 30 days past the original sale date. You will be responsible for all shipping charges. We do not take returns on large custom rugs
Contact Us or Order
If you see something you like and don't want to use our e-commerce system, please call, write, or e-mail us to let us know, and we will ship it to you as quickly as we can. In the meantime you will be dealing with real people- usually the owners, Irvin and Lisa Trujillo, or Cathy Viele, our manager.
Phone: Call us at (505) 351-2180 during our business hours and we will be happy to answer any questions you have and initiate your custom order or ship out of current inventory. Our business hours are 9-6 Monday through Saturday and 10-5 on Sundays. We are in the Mountain time zone.
Fax: (505)351-4008
On-line: We are very happy to have a functioning e-commerce system on a secure system. If you have any problems with choosing or making a purchase you are welcome to call or email us at centinela@newmexico.com. Give us a day or so to answer e-mail.
Shipping and Handling
We ship via UPS, and offer most of their regular services. We have some difficulty with Next Day Air shipments due to our rural location, and their particular requirements, so this is not a shipping choice.
Colors, Pricing, & Catalog Content
Prices are subject to change, and descriptive, typographic and photographic errors are all possible on this site. Centinela Traditional Arts is not responsible for these errors. We have done our very best to reproduce colors accurately from the weaving to the web. Unfortunately there is a great deal of this that is completely out of our control, including the settings on your monitor and lighting situation. We have included color names in descriptions to try to aid your understanding of what each piece looks like.
Availablity
We are constantly updating our site to represent the inventory here at Centinela Traditional Arts in Chimayo. Most pieces in inventory are one-of-a-kind. It is remotely possible that the piece you choose to purchase could actually be bought by someone from our shop before we have updated our site to reflect the sale. In this case we will let you know ASAP and give you the option of allowing our weavers to reweave the piece, choosing another piece, or simply voiding the sale.
