Centinela Traditional Arts Customer Policy

1) Return Policy We do take product returns. We understand that you may not have gotten just the right color or size, and we don't want you to regret any purchase from Centinela. We will return your money, less a $5 restocking fee, when we receive the returned product in new, saleable condition. We will not take returns on any pieces that are dirty or damaged, or more than 30 days past the original sale date. You will be responsible for all shipping charges.

2) Contact Us or Order

Phone: Call our toll free number at (877) 351-2180 or (505) 351-2180 during our business ours and we will be happy to answer any questions you have and initiate your custom order or ship out of inventory. Our business hours are 9-6 Monday through Saturday and 10-5 on Sundays. We are in the Mountain time zone.

Fax: (505)351-4008

On-line: We are very happy to have a functioning e-commerce system on a secure system. If you have any problems with choosing or making a purchase you are welcome to call or email us at centinela@newmexico.com

3) Shipping and Handling We ship via UPS, and offer most of their regular services. We have some difficulty with Next Day Air shipments due to our rural location, and their particular requirements, so this is not a shipping choice.

4) Colors, Pricing , Catalog Content Prices are subject to change, and descriptive, typographic and photographic errors are all possible on this site. Centinela Traditional Arts is not responsible for these errors. We have done our very best to reproduce colors accurately from the weaving to the web. Unfortunately there is a great deal of this that is completely out of our control, including the settings on your monitor and lighting situation. We have included color names in descriptions to try to aid your understanding of what each piece looks like.

5) Availablity We are constantly updating our site to represent the inventory here at Centinela Traditional Arts in Chimayo. Most pieces in inventory are one-of-a-kind. It is remotely possible that the piece you choose to purchase could actually be bought by someone from our shop before we have gotten our site updated to reflect the sale. In this case we would let you know and give you the option of allowing our weavers to reweave the piece, choosing another piece, or simply voiding the sale.